Mercheford House Surgery

Opening Hours

Mercheford House is open from 8am – 6pm.

Merchford House has a range of health professional which includes, Doctors, Nurses, Clinical Pharmacist, Physiotherapist and Paramedics.

It also has a personalised care team which includes:

Care Coordinators – who support patients to refer to other services.

Social Prescribers- who can help people with none medical issues to connect to other services aswell as other community groups and activities that may support thier wellbeing.

Appointments:

The surgery has adopted a telephone triage system since the pandemic began. If you would like to book an appointment, you will be asked to give an indication of the problem to book you with the best suited health care professional. You will be added to the triage list and a clinician will call you back on the same day. Face to face appointments are offered at the clinician’s discretion.

APPOINTMENTS CAN BE REQUESTED VIA:
THE TELEPHONE WITHIN OPENING HOURS : 01354 656841 / USING DOCTORLINK ONLINE OR THE NHS APP OR THE SYSTEM ONLINE WEBSITE

Register as a patient:

For information on how to register yourself or a child please click here. 

If you have concerns about your mental wellbeing, your GP is there for you.

Here are some tips to make the most of your appointment.

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.

Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.

Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you – only if you would like.

Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.

If you are late –  you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

If your GP feels you need further support with your mental health, you may be referred to the Primary Care Mental Health Service (PCMHS). Patients at Mercheford House Surgery are part of the Fenland Primary Care Network.